Frequently Asked Questions
You will find all your favorite items in our online shop. Our products are categorized in resortwear and swimwear. Add the items you wish to buy from buy now button and you will see an update for your cart on the top of the screen. When ready to proceed to check out find your cart at the right top of the screen and click on it, the option proceed to checkout will appear. You will then be asked to provide an email address for guest check out, or opt in to create an account. You will then input your contact details and proceed to payment option. Voila!
I like a swimsuit but I would like it in a combination from another design that I cannot find in your fabric selection. How do I proceed?
It’s absolutely fine, you can order your reversible bikinis and one pieces in any combination, choosing from the colors available in our online store. If the color you wish is not in our list but you saw it in another item is because of technical limitations, please proceed your order choosing any color, then after you receive the confirmation of your order reply back with the desirable color to substitute using the colour/pattern ''names'' on our website to avoid confusion.
We want our customers to have a smooth and enjoyable experience with us, that is why we will not force you to create an account in order to complete your order through our website. Choose the guest checkout and input your email address, so we can contact you only for order updates.
Our online store is secured for payments through well-known and trusted platforms PayPal and Stripe. If you do not have a PayPal account but still wish to complete your payment though it, do not worry, our PayPal option accept payment with debit/credit cards from guest users too, just simply choose the guest check out option available on Paypal website!
We normally process your order after the funds have been cleared from our partners. If the details entered are correct this will normally take one working day. Once we have confirmation we tend to dispatch your order within 2-3 business days. You will receive an email confirmation of dispatch and tracking number so you will be able to have live updates of the shipment and an estimation of delivery.
We offer free shipment for the whole of EU and UK. For all other shipments, we change a fee according to destination country/package weight. Relevant charges will be calculated and show on the last step before the payment.
Unfortunately, we are not able to offer a free return service. We strongly recommend though, to send your items back with a tracked delivery as we will not be responsible for any loss during transit. In such case you will not be entitled to a refund.
We work hard to deliver high quality products. Should you are not satisfied for any reason, you can return the product within 30 days of receiving it and in it's original state (sanitary pads and tags must be on, please remove them only if you are to keep the product). You will have the option for full refund or exchange with another item. Please be aware that in order to proceed with a refund/exchange we will need to receive the item first.
Handmade products tend to have less abnormalities in shape and fitting. A handmade item is taken care throughout the production process and seams are strong with no hanging threads. That means, quality is better and your item will last longer than expected! Also, you have the choice to create your own style, and we will only start your order after you submit it.